Returns & Exchanges
Napalm Records offers a 14-day return period for all physical media and merchandise, provided items are returned in their original, sealed condition. We are committed to ensuring your heavy metal collection arrives in perfect shape or making it right through a swift exchange process.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring vinyl records and delicate merchandise are well-protected to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the parcel via a trackable service to our warehouse address located in the return instructions.
Processing and Refund
Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing